Batch
Processing Administrator (1 Position(s))
Job Location : Head Office
Job Purpose:
Batch Processing Administrator is responsible for running the end of day
process in the Core Banking System (CBS). The position requires an aptitude and
energy to work in the night shift as End of day (EOD) for the Bank is run on a
daily basis.
Support Branches to ensure they also end the day smoothly and all business
units process the batch on time before the actual Head office EOD Run.
Main Responsibilities:
·
Handle incoming
queries related to EOD from branches and head office and escalate to level 2 if
there is a complex case.
·
Actively run EOD batch
and ensure that it is completed within 2- 4 hours.
·
Immediately escalate
any incident in EOD process to second level support team available on call.
·
Ensure that the core
banking system users are allowed to login to the system by activating the login
time level 30 minutes before branches or business open for a day.
·
Restrict access to the
system to avoid users to login in disallowed time to avoid fraud.
·
Go the extra mile to
resolve incidents related to EOD and all issues which need to be resolved by
3rd level support to be logged in my oracle Support portal.
·
Ensure the CBS
Application is refreshed to improve the system performance before allowing all
users to login.
·
Throughout the EOD
process, they maintain detailed records of EOD incidents in a special knowledge
base tool.
·
Support department -
wide operations by creating, editing, and maintaining IT documents. This can
include Frequently Asked Questions (FAQs) documents for users that detail
common issues and how to resolve them without opening a service desk or My
oracle support (MOS) ticket.
·
Submission of End of
Day/End of Month /End of Year reports immediately after the process is
completed.
Knowledge and Skills:
·
In-depth knowledge of
the bank operations, procedures and systems
·
Ability to absorb and
retain information quickly
·
Ability to effectively
prioritize and execute tasks in a high-pressure environment.
·
Exceptional customer
service orientation
·
Ability to fast type
and submission of EOD batches.
·
Excellent written and
spoken communication skills
·
Substantial experience
in IT support to customers
·
Problem Solving skills
·
Must be attentive to
details.
·
Time Management skills
and should be able to set priorities when handling multiple cases.
·
Team collaboration
skills - routinely work with other IT personnel to resolve user issues.
·
Excellent technical
and computer skills
Qualifications and
Experience:
·
Bachelor's degree or
its equivalent in Computer Science or related disciplines from a recognized
institution.
·
At least 2 years
working experience in banking specifically in batch processing
NMB Bank Plc is committed to creating a diverse environment and is proud to be
an equal opportunity employer
Job opening date : 04-Jan-2023
Job closing date : 20-Jan-2023
Sources at NMB careers
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